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Avaya Certification
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Avaya Practice Tests
The Avaya Certification process is comprised of 3 levels (ACA, ACS, ACE) of
certification and 6 tracks (Sell, Design, Implementation, Maintain, Voice
Services, Contact Center). Within each track there different areas of
specialization. These areas of Specialization are listed beneath the ACS
section link below.
The following table presents a summary of all Avaya Exams for the ACA, ACS and
ACE Certification Credentials.
|
Track
|
Test |
Title |
| Design / Implementation |
132-S-100.3 |
Communication Networking Associate Exam (US Candidates Only)
|
| Design / Implementation |
132-S-100.3G |
Communication Networking Associate Exam
(Outside US Candidates Only) |
| Sales |
132-S-1000.3 |
Avaya Sales Associate Core Exam |
| Design |
132-S-200.2 |
Specialist – Communication Design Core Exam
|
| Design |
133-S-702.2 |
Specialist – Multimedia Contact Centers
Design Elective Exam |
| Design |
132-S-704.1 |
Specialist – Proactive Contact Solutions
Design Elective Exam |
| Design |
132-S-706.2 |
Specialist – Interactive Voice Response
Design Elective Exam |
| Design |
132-S-800.1 |
Specialist – Messaging Design Elective
Exam |
| Design |
132-S-900.3 |
Specialist – IP Telephony Design Elective
Exam |
| Implementation |
132-S-300.2 |
Specialist – Communication Implementation
Core Exam |
| Implementation |
132-S-703.2 |
Specialist – Multimedia Contact Centers
Implementation Elective Exam |
| Implementation |
132-S-705.1 |
Specialist – Proactive Contact Solutions
Implementation Elective Exam |
| Implementation |
132-S-707.2 |
Specialist – Interactive Voice Response
Implementation Elective Exam |
| Implementation |
132-S-801.1 |
Specialist – Messaging Implementation
Elective Exam |
| Implementation |
132-S-901.1 |
Specialist – IP Telephony Implementation
Elective Exam |
| Implementation |
132-S-906.1 |
Specialist – IP Office Implementation
Elective Exam |
| Sales |
132-S-1001.2 |
Avaya Sales Specialist Core Exam |
| Maintain |
132-S-500.1 |
Specialist – Enterprise IP Telephony
Maintain Exam |
| Maintain |
132-S-501.1 |
Specialist – Contact/Call Center Maintain
Exam |
| Maintain |
132-S-502.1 |
Specialist – Messaging Maintain Exam |
| Maintain |
132-S-503.1 |
Specialist – IP Office Maintain Exam |
The Avaya Certification Process Avaya
recommends the following steps for achieving their top level certification -
the ACE.
-
Avaya Certified Associate (ACA)
All Candidates enter Avaya Certification by earning the Avaya Certified
Associate credential (ACA). This credential is the prerequisite for all other
Avaya Certifications.
-
Avaya Certified Specialist (ACS)
After earning ACA certification, candidates may pursue their Specialist level
certification. Depending on function of work and area of interet, candidates
may choose the Design or Implementation track.
-
Avaya Certified Expert (ACE)
Avaya has introduced the Customer Relationship Management (CRM) Expert Level
exams. Depending on function of work and area of interest, candidates may
choose the Design or Implementation track.
What is Certification?
The Avaya Certification program awards credentials to individuals who
demonstrate technical skills in integrating voice networking, data networking,
and applications into powerful business communication solutions.
Avaya exams are skills and Avaya product/solutions based. They specifically
test a condidate's ability to understand and appropriately apply a variety of
industry standards, protocols, and technology required to design or implement
optimal communication solutions. When a person achieves Avaya
certifications, he has demonstrated that he possess the broad-based skills
and knowledge to understand, design, and implement solutions in a real-world
environment.
Why Certify?
In today’s marketplace, customers expect a high degree of technical proficiency
for solution providers. More and more multi-vendor/platform solutions require
better understanding of complex integration practices. Even basic products are
becoming more complex with converged solutions. Rapidly evolving technologies
require certified, in-depth knowledge - especially in CRM Solutions, Converged
Enterprise Solutions, Converged Infrastructure, Unified Messaging and Avaya
Professional Services.
Avaya has designed a set of credentials that will help distinguish individual’s
skills in developing complex, multi vendor solutions using industry and Avaya
product knowledge. As a world-class leader in voice communication, data,
contact centers, and messaging, Avaya is uniquely positioned to launch this
credential recognizing the integration among multiple solutions supporting
powerful business communication solutions.
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Avaya Practice Tests
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