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Exam Preparation
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Info Products
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General
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Avaya ACA Contact Center Certification
The ACA – Contact Center Management credential is the entry into the Avaya
Professional Certification Program for Contact Center Management. The
Certification Program is a progressive program: you must earn an ACA – Contact
Center Management credential prior to earning an ACS – Contact Center
Management credential.
An ACA – Contact Center Management credential is earned by passing the
Communication Networking Exam along with the Contact Center Management Elective
Track:
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The Communication Networking Exam
evaluates the student’s basic knowledge of telephony, data and networking.
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The Contact Center Management Elective Track
validates expertise in Contact Center management with the utilizations of Avaya
solutions as the basis for developing skills and competencies.
Who Should Certify?
The ACA – Contact Center Management credential is aimed at executives and
managers working in the Contact Center field with an Avaya solution. Once you
earn an ACA – Contact Center Management credential, you may then progress
towards an ACS – Contact Center Management credential.
This Certification credential does not award a Business Partner points in the
Avaya BusinessPartner Certification Program. An individual from a
Business Partner company may earn this credential for their own personal
enrichment or for those performing Voice Management roles in their
organization. For further details on Professional Certifications included in
the Business Partner Certification Program please visit your regional Avaya
BusinessPartner portal.
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