In order to achieve the Avaya Certified Expert Design credential, you must have the Avaya Certified Specialist credential and pass all three of the CRM Specialist Level Design Exams.

The ACE/CRM credential is the highest level of achievement for individuals who wish to be recognized for their knowledge and skills across Avaya's CRM products and applications portfolio. ACEs in CRM have proven their deep understanding in designing key Avaya solutions such as Multimedia Contact Centers, Interactive Voice Response Systems and Proactive Contact Solutions. The ACE/CRM will represent the very best amongst Avaya's worldwide network of individuals dedicated to providing the highest levels of solution design and support in a continually evolving and complex CRM landscape.

Implementation Track

In order to achieve the Avaya Certified Expert Implementation credential, you must have the Avaya Certified Specialist credential and pass all three of the CRM Specialist Level Implementation Exams.

The ACE/CRM credential is the highest level of achievement for individuals who wish to be recognized for their knowledge and skills across Avaya's CRM products and applications portfolio. ACEs in CRM have proven their deep understanding in implementing key Avaya solutions such as Multimedia Contact Centers, Interactive Voice Response Systems and Proactive Contact Solutions. The ACE/CRM will represent the very best amongst Avaya's worldwide network of individuals dedicated to providing the highest levels of solution implementation and support in a continually evolving and complex CRM landscape.

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What's New

New Release

4/26/2006

A new version of the iVision Test Engine (1.27) has been released. This version eliminates dependence on WMI.

Site Change

3/29/2006

Added a White Papers section and numerous White Papers from Avaya and other VOIP companies.

New Release

3/5/2006

A practice exam covering requirements for Microsoft's ASP.NET Development Using C# (70-315) has been released.

New Release

2/8/2006

A practice exam covering requirements for the Tx. Massage Therapist certification has been released.

New Release

1/28/2006

The iVision Screen Saver has been released. View affirmations and famous quotations as a screen saver. Click the Screen saver link on the left menu for more info.

Released

12/12/2005

The Avaya ACS Core exam has been updated with 27 new questions, bringing the total to 170.

New Release

11/15/2005

A new version of the iVision test engine (1.26) has been released. This version adds support for XP style interfaces, improves the language of the registration dialog and fixes some bugs.

Released

08/02/2005

The Avaya ACS IP Telephony Design elective exam was released.