Avaya Certification Implement Track Objectives
The Avaya Professional Certification Program for Implement is targeted to all
Avaya Implement Associates as well as Avaya BusinessPartners and Customers. The
Implement candidate should be able to:
-
Implement a solution based upon input from Sales and Customer to meet a
specific technical or business need
-
Use programming level tools and toolkits to customize Avaya products/solutions
beyond the generic application
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Build additional functionality or customized functionality
A Competency is as a set of knowledge, skills, capabilities, attitudes, or
behaviors that characterize excellent performance within a specific context.
A Proficiency is a defined range of capability within a competency. Proficiency
levels reflect a layering of increasingly complex skills.
Performance Behaviors are measurable, observable, results-focused behaviors.
Levels of proficiency are defined as follows:
-
Strong Performer (Simple Network Solutions): basic competency –
internal/individual focus
-
High Performer (Medium Network Solutions): higher degree of competency –
external focus, influences team, peers, and others - help team members develop
competency proficiency
-
Role Model (Complex Network Solutions): expert application of competency –
broad, external focus on others, cross team influence, leader/mentor for this
competency within the organization Performance Behaviors are measurable,
observable, results-focused behaviors.
The following chart lists the Implement competencies and performance behaviors
used in the initial exam development process. This information is a baseline
and is tailored for each specific exam. Performance behaviors are
representative of a High Performer level of proficiency.
|
Competency
|
Performance Behaviors |
| Design Analysis & Review
|
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Analyze the effectiveness of the current wiring
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Verify the eBusiness security design
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Analyze the ability of the chosen transport to meet the customer’s requirements
-
Predict any emerging technology, equipment or environment that may affect the
design in the proximate future
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Predict what will happen with interoperability with existing equipment
-
Analyze and identify issues that may affect equipment and software performance
-
Identify the software required
-
Select the required personnel and equipment resources necessary to implement
design
|
| Implementation Planning
|
-
Complete a workstation review
-
Assess the relationship between component functionality, interoperability, and
interaction in the installed customer system
-
Analyze the issues of a post-cut over evaluation
|
|
Installation & Troubleshooting
|
-
Install and configure physical layer
-
Install and configure transport technologies
-
Install and configure protocols
-
Install and configure LAN
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Install and configure applications
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Program features
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Set up remote management
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Test implementation
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Solve problems
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Test system functionality
|
| Final Design
|
-
Define the characteristics and configuration of trunking, such as T1, ISDN-PRI,
ISDN-BRI, DL, IP trunking, etc.
-
Set up the appropriate transport technologies
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Configure the appropriate transport technologies
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Explain why a particular trunking would be selected.
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Explain different elements that affect capacity planning
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Calculate the minimum bandwidth required in various designs
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Administer, connect, map, and program using LAN technologies
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Distinguish between sub-net mask, broadcast address, and IP address
-
Explain the purpose of a CSU
|
Protocols
|
-
Explain the use and characteristics of various protocols
-
Set up the appropriate protocol
-
Configure the protocol
-
Select the appropriate protocols for the design
-
Describe the layers for an OSI reference model
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Explain the difference between circuit switched and packet switched
-
List standards and identify those that are true standards and those that are
not
-
Analyze the design and identify issues regarding the interoperability of vendor
products, standards, and services
-
Predict what will happen if standards are not followed
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Identify the characteristics of different ISPs
-
Explain the importance of redundant routing
|
| Applications & Products
|
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Select the appropriate applications for the customer design
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Describe the features and functionality of products used in design solutions
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Set up the appropriate applications & products
-
Configure the appropriate applications & products
-
Explain the relationships between the voice and data products needed for a
design
-
Describe the interaction of an application with various components
-
Identify the appropriate products and their features needed to achieve the
desired functionality for the customer
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Implement a simple call management solution
|
| Programming Features
|
-
Analyze a situation where configuration and administration of users doesn’t
work and identify the most likely cause
-
Identify the firewall and analyze the security issues in various scenarios and
schematics
-
Explain the basic features used in administration of this design
|
|
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